Complaints & Appeals Policy

Making a complaint

Write to admin@estylay.uk with your name, details of the issue and any evidence. We will acknowledge receipt promptly and investigate fairly.

Appealing a decision

If you disagree with an accreditation decision you may appeal in writing, stating the grounds. An appeal is reviewed by someone not involved in the original decision. [EDIT: add timescales.]

Escalation

If you remain dissatisfied after our final response, we will explain any further routes available to you.

Last updated: [EDIT]